Work Details
- Profession: Front Desk Executive
- Salary Expectation: Rs. 30000
- Experience: 9 Years
- Education:Undergraduation
- About Myself: Professional Experience Front Office Executive at Relomi Corporate Services, Mumbai, India (December 2024 - Present) * Managed front desk operations, including check-in/check-out processes, reservation management, and accurate billing. * Provided exceptional service to VIP guests by promptly addressing their specific needs. * Developed new Standard Operating Procedures (SOPs) to improve operational efficiency and consistency. Front Office Executive at Hotel Ocean Suites, Mumbai, India (May 2020 - November 2024) * Processed a high volume of group bookings and managed corporate event requests. * Handled all financial transactions, including cash and credit card processing, and prepared daily financial reports. * Contributed to high guest satisfaction scores through proactive service and effective problem-solving. Front Office Executive at Hotel Zaid International, Mumbai, India (October 2019 - May 2020) * Managed guest data and optimized front office workflows for improved productivity. * Handled guest check-in/check-out, prepared daily reports, and resolved guest queries. * Maintained a professional and welcoming environment for hotel guests. Front Office Executive at Hotel Lakebloom Residency, Mumbai, India (December 2018 - November 2019) * Handled guest confirmations, check-in/check-out procedures, and processed billing. * Coordinated with a team of six front office staff members and managed an inventory of over 70 rooms. * Ensured high levels of guest satisfaction through efficient service. Front Office Executive at Crystal Crown, Mumbai, India (April 2018 - October 2018) * Managed guest confirmations, check-in/check-out, and billing processes. * Coordinated staff activities to ensure smooth front office operations. * Contributed to the efficient handling of room inventory and guest services. Guest Relations Executive at OYO Rooms, Mumbai, India (August 2017 - February 2018) * Resolved a wide range of guest complaints, turning negative experiences into positive outcomes. * Maintained high service standards, which contributed to positive guest feedback and repeat business. Brew Master & Store in charge at Cafe Coffee Day, Mumbai, India (December 2015 - April 2017) * Trained new and existing staff in advanced coffee brewing techniques to ensure consistent product quality. * Managed overall store operations, including inventory control, sales, and customer service, which increased store profitability.
