Work Details
- Profession: Hotel Manager
- Salary Expectation: Rs. 55000
- Experience: 11 Years
- Education:B.A
- About Myself: General Manager – Elite Hotel, Khandala, Lonavala (3-Star Hotel) As the General Manager of Elite Hotel, a prestigious 3-star property nestled in the scenic hills of Khandala, Lonavala, I oversee all aspects of hotel operations to deliver exceptional guest experiences. My key responsibilities include: Key Responsibilities: Operational Excellence: Manage day-to-day hotel operations, ensuring smooth coordination across departments (front office, housekeeping, F&B, and maintenance). Uphold high standards of service to exceed guest expectations. Guest Satisfaction and Reviews: Proactively engage with guests to gather feedback and address concerns. Achieve and maintain excellent online review ratings: Google Reviews: 4.8 Goibibo: 4.6 MakeMyTrip: 4.5 Staff Leadership and Development: Recruit, train, and mentor a motivated team aligned with the hotel's service vision. Foster a collaborative and productive work environment. Financial Performance: Develop and manage budgets to optimize profitability. Monitor revenue, occupancy rates, and operational costs, implementing strategies for sustained growth. Marketing and Brand Building: Collaborate with marketing teams to enhance the hotel's visibility and reputation. Ensure a consistent online presence through promotions, campaigns, and partnerships. Quality Assurance: Conduct regular inspections to maintain compliance with quality and safety standards. Implement innovative solutions for continuous improvement. Achievements: Successfully elevated guest satisfaction scores, reflecting in top-tier ratings across leading platforms. Built a reputation for personalized service and memorable stays, earning loyalty from a diverse clientele. Skills and Competencies: Strong leadership and decision-making abilities. Proficient in revenue management, guest relations, and operational planning. Adept at utilizing feedback to drive service enhancements. This role exemplifies my commitment to delivering unparalleled hospitality and building a reputable brand in the competitive hospitality industry.
