We require Front Office Manager for our Other (The Machan Resorts LLP) located at Lonavala,Maharashtra. If you are interested in this job please click on apply button. We will check your profile and contact you at the earliest.
Job Description:
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JOB DESCRIPTION - GUEST SERVICE SPECIALIST
POSITION: Guest Service Specialist (GSS)
DEPARTMENT: Front Office
REPORTING TO: The General Manager
REPORTEES: Front Office Staff, Security Staff, appointed MSW, Team Members
allotted for Guest Activities, "The Machan Experiences" duties
PURPOSE: A GSS is an HOD position which is responsible for implementation of high-
quality guest services & experiences and its continuous improvement across all
departments.
Areas of responsibility of a GSS includes but not limited to, as follows:
Front Office Department:
? Efficient running of the department
? Well being of the staff.
? Effective Duty allocations and breaks.
? Training and process implementation.
? Reward and repremand.
? Efficient Check in and Check outs.
? Take Guest feedback and trip advisor comments. Disseminate the information for
effective improvements.
? To touchbase and maintain professional relationship with all in-house guests.
Safety and Security
? Ensure effective processes are in place for the Safety and Security of all in the
property.
? Ensure the security arrangement in the property is as per the agreement with the
vendor.
? Ensure that the security guards follow all duty requirements during their shifts.
? Ensure the right fit security guard is provided by the contractor.
Guest Activities
? Innovate, Introduce and implements various guest activities so as to keep them
engaged all through their stay based on the length of stay.
? To ensure that the prime activities are prioritized based on the length of stay.
? To implement tracking methodology that all in-house guest is aware of the
available activities in the property.
? To ensure that the inventory of items used in the activities is maintained and
trackedon daily basis to ensure that they are not lost.
? To ensure the current activities such as Forest Bathing, Nature Trails, Yoga,
Soccer, Table Tennis, Hill Trekking etc. are optimized
Guest Experiences
? Innovate, Introduce and
Work Details
- Salary Offering: Rs.25000 -35000
- Experience: 4 Years
Facilities:
Address
The Machan Resorts LLP (Other),
,Lonavala-Maharashtra
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