Work Details
- Profession: Manager Star Hotels
- Salary Expectation: Rs. 50000
- Experience: 5 Years
- Education:DHM (Hotel Management)
- About Myself: Assigns duties to HODs and observers’ performance to ensure adherence to hotel policies and established operating procedures. Provides training to staff and HOD’s. Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community, and trade associations. Monitor the Guest feedback on Trip Advisor, OTA’s, etc., and hotels GSTS and RSTS surveys. Receives and resolves or assists the General manager in resolving guest complaints and service recovery process. Selects or assists in the selection of hotel staff and completes all new hire paperwork. Review employee performance and conduct personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc. Assisting the General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Ensures the objectives and goals of work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Assist GM in key property issues including capital projects, customer service, and refurbishment. Assist the General Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines. Performs daily, weekly, and monthly property inspections. Ensures property, grounds, physical plant, and work areas are maintained to standard. Builds strong working relationships and communications with hotel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs. Cover shifts in all departments as scheduled by the General Manager. Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status reports to GM. Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs sudden audits on rooms and other operating areas. Provide effective leadership to hotel team members. Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards. Ensures effective, timely, and accurate communications flow about hotel policies and procedures. Assist the GM in all aspects of business planning. Corporate client handling and taking part in new client acquisition along with the sales team whenever required. Respond to audits to ensure continual improvement is achieved. All Other duties as assigned by the General Manager or Management. Experience in opening, managing, or re-positioning a hotel with a clear track record
