We require Reservation for our Hostel (House of MG) located at Ahmedabad,Gujarat. If you are interested in this job please click on apply button. We will check your profile and contact you at the earliest.
Job Description:
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Job Title: Reservation Manager
Location: The House of MG, Ahmedabad
Department: Front Office & Revenue Management
Reports To: General Manager / Marketing Manager
Employment Type: Full-Time
Job Overview:
Position Overview:
The House of MG, Ahmedabad’s premier heritage hotel, is looking for a dynamic and experienced Reservation Manager to oversee room and online dining reservations, revenue optimization, and distribution strategies across multiple channels. The ideal candidate will possess a strong background in OTA management, Airbnb, and online F&B aggregator platforms such as Zomato and Swiggy, along with a keen ability to drive bookings through strategic pricing and excellent guest engagement.
This role requires both analytical and interpersonal skills, with a focus on delivering a seamless booking experience while maximizing revenue and occupancy.
Key Responsibilities:
Reservations & Revenue Management:
• Oversee and manage room reservations across all direct and third-party booking platforms.
• Implement dynamic tariff management strategies to maximize revenue on OTAs like Booking.com, Expedia, and Agoda.
• Optimize Airbnb packages by curating and pricing unique stay experiences.
• Ensure seamless communication between the reservations team and front office for smooth check-ins and guest experience.
• Analyse booking trends, market demand, and competitor pricing to adjust rates dynamically.
• Maintain an updated rate sheet for rooms and packages across all digital platforms.
• Share updated rates and offers with offline travel agents to ensure effective distribution and maximize bookings.
• Engage with potential guests, respond to inquiries, and close bookings through direct communication via phone, email, and chat.
Online F&B Rate Management:
• Manage and update menu pricing, offers, and promotions for F&B outlets on Zomato and Swiggy.
• Monitor performance analytics and optimize pricing for maximum sales and profitability.
• Coordinate with the F&B and marketing teams to align online food pricing with seasonal promotions.
Coordination & Guest Relations:
• Work closely with the front office, F&B, and marketing teams to ensure alignment of room and dining promotions.
• Handle guest inquiries and special requests for reservations and dining experiences.
• Ensure high customer service and satisfaction standards through prompt and professional
Communication:
• Communicate proactively with guests and travel partners to secure bookings and upsell hotel services.
• Respond to all guest comments in OTA’s and review sites and food aggregators.
• Assist in CRM activities to Marketing Manager.
Qualifications & Skills Required:
• Educational Qualification: Bachelor's degree in Hotel Management, Business Administration, or a related field.
• Experience: Minimum 8-10 years in reservations, revenue management, or OTA operations in the hospitality industry.
• Technical Skills: Proficiency in OTA extranets, PMS (Property Management Systems), Channel Managers, and online aggregator platforms like Zomato and Swiggy.
• Strong analytical skills in interpreting pricing trends and market dynamics.
• Excellent communication and negotiation skills.
• Experience in managing offline travel agent relationships and closing guest inquiries effectively.
• Familiarity with heritage hotels and experience curating unique guest experiences are a plus.
Work Details
- Salary Offering: Rs.30000 -40000
- Experience: 10 Years
Facilities:
- Food
- Uniform
- Staff Room
Address
House of MG (Hostel),
Bhadra Rd, Opp. Sidi, Old City, Gheekanta, Lal Darwaja, Ahmedabad, Gujarat 380001,Ahmedabad-Gujarat
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